- All metal implements are sterilized in the AUTOCLAVE after each client.
 - Buffer and file are one-time use per client.
 - Disposable liners are used for pedicure tubs.

 - We encourage you to arrive about 5 minute prior to your appointment time to allow plenty of time to park, check in and choose your colors.
 - We have a 10-minute policy: if you’re running late, please call us and we’ll hold your appointment for 10 minutes, if later than 10 minutes, we can take you in as a Walk-In upon our availability at the time of your arrival.

- Please inform our staff if you are allergic to any chemicals or substances before the service begins.
Inform the Salon manager if you currently have any open wound, cut, or bleeding. We reserve the right to refuse giving services to anyone with a potential risk of infection. We will not be responsible for any infected nails once you agree to continue getting service done.
 - We will not offer any refund or credit note because you simply changed your mind. A change of color due to change of mind will still be charged for service.
 - We will re-do any service at no additional cost if you’ are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you’re unhappy with. However, as soon as you agreed to pay and walked out, that means you have accepted and are happy with the service provided to your nails or pedicures.
 - Most nail services come with a 7-day guarantee, please call us and send photos, we’ll try our best to work things out and repair any chipped nails for you.

 - We do not offer any cash refund after services have been done. Please refer to the above Service Policy if anything doesn’t meet your expectations, let us know right away so we can help you get your nails done the way you want it.
 - Salon credits will be issued to anyone who qualified for a free service repair but cannot come back in in time of the guarantee period